About Metro Hardwoods

Purchasing Information

Conditions of Sale
To receive goods or services from Metro Hardwoods requires that a credit application and a sales tax declaration form be on file. After a thorough review of the credit application a credit line will be established based on ability to pay. Credit Terms: COD plus applicable sales tax, or 1% 10, Net 30 on approved credit. Some circumstances may require certified funds for COD payment.

Delivery
Metro Hardwoods will provide free delivery an all orders of $500 or more within 100 miles of our warehouse. Orders within our delivery area under $500 will be charged a flat fee of $50 per order. Orders outside our free delivery area will be assessed on an order by order basis.

Order Placement Deadline
All orders placed with approved credit before 2:00 p.m. will be scheduled for the next day delivery unless specified otherwise. Any orders requiring machining will require additional days. In a situation in which an order will not be delivered by the scheduled date you will be contacted by telephone by a representative of Metro Hardwoods. Orders shipped short or late will receive preferential treatment and will be re-scheduled as soon as possible.

Will-Call Orders
Metro Hardwoods will accomodate all will-call orders with a minimum of 2 hours notice. It is always recommended that you give our warehouse staff as much time as possible. Scheduled will-call hours are from 9:00 AM to 12:00 PM and 1:00 PM to 4:00Pm. There will be times when extraordinary workloads may delay a will-call order. Please call before leaving to check your order status.

Returns
All material being returned must be pre-approved in writing by our office. A 20% restocking charge may be assessed for unwarranted product returns. No returns will be allowed on special order products. No returns will be allowed after 30 days of receipt of product. Absolutely no credit will be issued for products that are damaged or written on after delivery. If you need to mark the location of a defect please use blue painters tape.

Surfacing/Milling
The minimum order for any special surfacing requirements is 100 board feet. A customer who orders 100 board feet or more will only be charged for the actual surfacing. A customer ordering less than 100 board feet wiil be charged for the actual surfacing along with a $50 minimum setup fee. The setup fee does not apply to pre-surfaced stock items.

Credit Policy

Credit limits are set initially at the first order based on review of available references. Limits are periodically reviewed and updated as sales volumes and payment history warrant.

Payment terms are: 1% discount for payment within 10 days of the invoice date or net balance due at 30 days from the invoice date. In following what has become a standard for the lumber industry, Metro Hardwoods offers this 1% discount on invoices paid within 10 days. This discount is valuable to buyers in that it equates to over 30% interest over the twenty days to the net 30 day terms. This discount is also valuable to Metro Hardwoods in that it allows for cash flow projections and cash management. A number of instances have risen where discounts were taken well beyond the ten-day discount period. To be valid for discounts, checks must be sent prior to the ten-day limit. Payments received that were mailed after the ten-day discount period will cause a chargeback for the disallowed discount.

Statements are sent at the beginning of each month along with finance charges for past due invoices. Finance charges are calculated at 18% annual interest rate. Payments received after the last day of the month will be reflected on the next monthly statement.

Collection calls are made weekly based on past due balances. If delays in payment are anticipated, communication of this and any other anticipated problems are appreciated. Billing inquiries related to pricing should be directed to your sales representative.